In our FAQ section You can find answers to popular
What is Play-lucky.win?
Play-lucky.win is an investment fund which is registered in the United Kingdom and operates online in compliance with the laws of the United Kingdom.
Where is your company registered?
Our company is registered in United Kindom, at the following address:
9TH FLOOR 107 CHEAPSIDE LONDON UNITED KINGDOM (Company No. 08763809)
Is Play-lucky.win an officially registered company?
Yes, rensfunds.com is officially registered in the United Kindom; you can see our certificate of incorporation here
Who manages the investment portfolio?
The investment portfolio is managed by our team of skilled experts who have been working on the currency exchange market for more than 5 years on average. Our experience and contacts ensure access for us to a wide range of local and global resources and bring about benefit from the world's best and most effective technologies of trading on the Forex and Cryptocurrency market.
What do I need to do to become a client of Play-lucky.win?
To become a client of Play-lucky.win you need to create a free account. It doesn't take much time, but you will get an opportunity to become an investor and earn profit. Please check our Get Started page for more details.
How many accounts can I create in my name?
You can create 3 (three) separate accounts from your computer and your IP address and one account for your family. If we find more accounts used through the same IP address, we can suspend your account temporarily.
How can I access the account?
If you are a registered user, please enter your username and password in the appropriate fields at the top of the website and click the "Sign In" button. You will be redirected to your account automatically as soon as you have done the above.
How can I change my personal information in my account?
Log into the account and click "Edit Account" to enter the personal information page where you will be able to modify your data. Save the changes when all necessary data are entered. However, you may not modify your e-mail and e-wallet because this function is disabled for security reasons. If you want to change these data, please contact us and include your secret questions and secret answer in your message.
What if I can't log into my account because I forgot my password?
Click forgot password link, enter your username or e-mail and your login data will be sent to your e-mail address.
I can't log in into my account. What could cause this problem?
Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all you need to clean the cache of your web browser. If the problem persists, please contact our online manager.
How secure is your website and my account data?
We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted and we use a licensed script. Our website is located on a dedicated server with a firewall installed on it.
YOUR INVESTMENT QUESTIONS
Which e-currencies do you accept?
Today all transactions on the financial markets are performed at high speeds to save time, so financial transactions carried out via the Internet also require high speed. That is why most financial transactions related with investments are performed in electronic currencies, namely - Perfect Money, Solidtrustpay, Payeer and Bitcoin.
Are there any limits for an investment amount?
The minimal investment amount is only $10 and the maximal amount is $10000.
How soon will my deposit be added to my account?
Your account will be updated as soon as you deposit.
Can I invest several deposits at once?
Yes, you can have an unlimited number of deposits, but each of them will be processed separately.
Can I deposit directly from my account balance?
Yes, you can make a deposit from your account balance. Simply log into your member account, click "Make Deposit" and select "Deposit" from "Account Balance" button.
After I make a withdrawal request, when will the funds be available on my e-currency account?
Funds are usually available within a few hours, up to 30 hours.
What could be the reason for the delay more than 30 hours?
There are several reasons for failure to pay:
- The e-currency account number, which is to be specified during registration, is missing or incorrect.
- You have balance limit imposed on your e-currency account. Please contact e-currency provider to sort this problem out. Solidtrustpay will not work if the amount is less than $1.
How can I check my account balance?
You can access your account information 24 hours, seven days a week via the Internet.
How do you calculate the interest on my deposit?
The interest rate depends on the deposit amount. To calculate your interest, you can use our Profit Calculator. Also there is an interest accrual schedule which may contain different interest rates to be accrued on weekdays and weekends.
What about the risk for my investment?
There is always a risk of losing the invested money. For example, in case of adverse global processes which are not under reasonable control of the company management. Marginal Currency Trading is one of the riskiest forms of investment in the financial markets and is only suitable for sophisticated individuals and institutions. However, our team consists of professionals who can predict such situations and skillfully avoid them. Therefore, the risks of investment losses are very low.
QUESTIONS ABOUT REFERRAL PROGRAM
Do you have an affiliate program?
Yes, we have affiliate program which pays you 22% of the deposits of your personally introduced referrals.
How will I receive my referral commission?
The personal affiliate link has the following format: http://Play-lucky.win/?ref=Ronald, where "Ronald" is your username in Play-lucky.win. The referral commission is accrued to your account balance instantly. The referral bonus can only be withdrawn in the e-currency which your referral used to make their deposit, for example, if your referral used Perfect Money to deposit, then you may only withdraw your referral bonus in Perfect Money.
Where can I get my referral links and your banners?
You can find your referral links and our banners on the "Referral links" page.
How do you know that a new investor was introduced by me?
The referral system works during registration and is fully automatic. If an investor signs up via your referral link, the system will treat that investor as your referral.
If your question is not answered in the FAQs section, please contact the Support Team. To do so, please click the "Contact Us" button on the right-hand side of the screen menu or use our "Live Chat". Our Support Team will process your request immediately. We also look forward to your feedback which we will use to improve our platform and website.
Our company provides around the clock professional support. We will help you and answer any of your questions. We are with you 24 hours a day, 7 days a week.